Complaint
From :
Syahid
To :
ASUS Corp
Subject : Wrong Delivery
Dear Sirs,
On 1st December I ordered an ASUS
laptop. The series is Eee PC Seashell.
On opening the package received this
morning, I found that the laptop’s series is different from what I ordered. Eaa
PC Skyshell is written on package. I regret that I cannot keep this laptop
because it has a Linux Operating System. I do not understand how to use it.
Please send me a correct series as
soon as possible because I have a deadline to finish my assignment.
Yours faithfully
Reply
From :
Bayu (General Manager of ASUS Corp)
To :
Mr. Syahid
Subject : Reply of complaint letter
Dear Mr. Syahid,
We are very sorry to find that our
service was not satisfied you.
This problem is entirely our own, and
we apologize to disturb your schedule. This happened because our staff was
really busy at the day you ordered the laptop.
ASUS Eee PC Seashell Laptop will be
sent to your address after you send ASUS Eaa PC Skyshell Laptop back to our
company.
Our apologize again for this mistake.
Yours sincerely
From
: Bayu
To
: PT. Zona Boutique
Subject : Shortage in delivery
Dear Sirs,
I have ordered 12 packs consist of 12
clothes of new modeled Solo Batik on your boutique which I ordered by phone on
February 7. I received the order on February 10. When I received those packs of Batik, there
was one packs missing. I only got 11 packs of 12 packs that I ordered.
To resolve that problem, I would like
you to send me one pack of modeled Solo Batik like I ordered before. Or if the
pack of modeled Solo Batik which I ordered had been ordered by somebody else, I
hope you give me back the money for the amount charge of the Solo Batik pack.
Yours faithfully
From
: Syahid (Executive Manager of Zona Boutique)
To
: Mr. Bayu
Subject : Reply of complaint letter
Dear Mr. Bayu,
You've ordered 12 packs consist of 12
new outfits modeled on Solo Batik Boutique by phone on February 7. You received
the order on February 10. When you accept all of the packets, there is a
missing package.
We admit that an error in the
calculation of clothes that we send to you.
To overcome the problem, we will send
you a pack of Solo Batik modeled as you
book in advance.
Yours sincerely
From
: Bayu
To
: Gibol.inc
Subject : Damaged jersey
Dear Sirs,
I have booked a Sriwijaya FC jersey from
your website on June 21. I received the order on June 26. Unfortunately, when I
opened it, I saw that the jersey was used. The jersey was really dirty and
there was a big spot on it.
To resolve the problem, I would like
you to credit my account for the amount charged for my jersey. I have already
went out and bought a new pair of jersey at my local sporting goods store.
Your faithfully
From
: Syahid (Marketing Manager of Gibol.inc)
To
: Mr. Bayu
Subject : Reply of complaint letter
Dear Mr.Bayu,
Thank you for taking time to contact
Gibol.inc to explain the issues that have occurred recently. We regret any
inconvenience you have experienced, and we assure you that we are afraid to
retain you as a satisfied customer.
We will return all of your money
without paying tax and you will get a free jersey if you order our goods this
week.
We apologize for our mistake and
thank you for your criticism and your notification. All that we will use as a
trigger to produce a better product. We promise, as much as possible this
incident is the first and last resort for us.
Your sincerely
From
: Syahid
To
: CupCup.Tbk
Subject : Late delivery
Dear Sirs,
We inform you that our order goods do
not arrive within the agreed time.
In your letter No. 13 dated December
5, the order items will arrive on December 7, In fact, our order items are
newly arrived on December 10, means that the delivery of our luggage was
delayed 3 days from the date specified in your letter.
This delay certainly have a major
impact for our company because our customers expressed to divert its cooperation
with other companies. Problem like this is a big loss for us.
Of course, this does not delay as we
expect repeated in the future because if you can not keep the agreement again
then with a heavy heart we had to find another company as our business
partners.
Your faithfully
From
: Bayu (Owner of CupCup.Tbk)
To
: Mr. Syahid
Subject : Reply of complaint letter
Dear Mr.Syahid,
In response to the complaint about
the delay in delivery of the goods you order, we can explain that you ordered
items on dated 5 December and received on dated 10 December while we promise
you ordered items arrive in 2 days but have experienced delays that happen
because of our delivery service use is experiencing overload so that your
ordered items has been delayed.
We apologize for our mistake and
thank you for your criticism and notifications. We will pursue our next
shipment on time.
Your sincerely
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